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FAQ's

FAQ's

Mile-X FAQ's

Q. Can I get expedited shipping?

A. We maintain a stock in Coldwater, Ohio of popular items and many of our vendors have warehouses located around the US. In many cases expedited shipping is possible.  It is best to call us at 800-837-3818 to make sure the items is in stock and that it can still make the UPS truck.

Q. Can I return the item?

A. Most items  can be returned to us with no stocking fee if the item is unused, in original packaging and can be sold as new.  You would need to pay shipping both ways.  Certain items cannot be returned due to manufacturer policies.  It is best to call us at 800-837-3818 with questions about the return policy before ordering.

Q. What is free shipping?

A. Free shipping is to any address UPS ships to in the 48 states for items that can ship via UPS. For heavy items, the items must be shipped to a commercial address. Please note that truck lines add an additional fee to residential areas. If the item is considered to be "free shipping" it will state it in the description.

Q. Why are there extra shipping charges on truck shipments?

A. Commercial truck carriers are set up to make quick deliveries.  There only job is to get the product back to then end of the truck and the customer is required to unload the product.  Most truck lines will provide a liftgate delivery for an extra fee.  This fee is only to lower the product to the ground.  You must move it from there.  Almost all truck lines charge extra fees for residential deliveries and limited access places such as military, schools, etc.  If you have any questions about these extra fees feel free to call us.

Q. How do I get a UPS quote?

A. Add the item you are wanting a quote on to the cart. On the right hand side click on "View or Edit Cart". Enter your ship to zip code and this will be your UPS shipping quote. Depending on your web site browser you might need to arrow down to get the the zip code box.

Q. How do I get a freight quote?

A. You can either call us directly at 800-837-3818 or email us the item you are wanting a freight quote on.

Q. Why does the UPS calculator not show my shipping cost?

A. UPS will only ship 150 lbs. or less. The total weight of the items in the cart may not exceed this limit. You can add the items one at a time to get your shipping cost.

Q. What is a commercial address?

A. A commercial address is a business address. It can not have a house on the property or be a rural area.

Q. Why should I become a member?

A. Being a member will allow you to track and confirm your order, see your billing and shipping address, allow for faster ordering, and much more! Become a member today!

Q. Does Mile-X have a customer satisfaction program?

A. Yes, we strive for customer satisfaction. We will work with you and our vendors to resolve problems as quickly and efficiently as possible.

Q. Will I be charged sales tax?

A. We only collect Ohio sales tax for items shipped to or picked up in Ohio, unless a properly filled out tax exempt form is sent or filled out. Some states are now requiring some manufacturers to collect sales tax on all orders shipped. If this is the case, we will notify you before the order is processed.

Q. What is the warranty on the products we sell?

A. Mile-X offers manufacturer's warranty only.

Q. Does Mile-X offer any discounts?

A. Mile-X offers quantity price breaks, government/school discounts and free shipping on some products. We offer Net 30 to all government agencies.

Q. What types of payment does Mile-X accept?

A. Mile-X accepts Visa/Mastercard, Discover, American Express, Paypal, and cashiers check/money order. We also accept personal checks, but must clear before shipping items to customer.

 

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