Terms & Conditions
Order Turn Around Time
All orders are processed on the SAME business day if they are received BEFORE 2pm (EST). If an order is received AFTER 2pm (EST), it will be processed on the NEXT business day (our office is closed on Saturday and Sunday). Most items usually ship within 24-48 hours from our warehouse or the manufacturers' warehouse.
Mile-X.com is an internet based company. The fastest way to order, in most cases, is online. For items that ship via truck, please call us to get a shipping quote.
In most cases, as long as the item has not shipped, it can be cancelled. If the item has shipped, you should contact us and we will have to further check on the item and with the manufacturer. For any item that has shipped, upon cancelation, you will be charged any shipping cost incurred. In some cases, the manufacturer will charge the customer a restocking fee or will not take the item back at all... Please contact us for more details.
All product images and specifications are subject to change without notice.
Mile-X Equipment, Inc. advises that all prices are subject to change. If a price has changed, you will be notified by a customer service representative of the change prior to the order being shipped.
Ohio residents will be charged applicable sales tax. If you are exempt from paying Ohio sales tax, you must provide us with an Ohio Sales Tax Exemption Form. A vendors number or federal ID does NOT qualify. The State Tax Departments are constantly looking for new ways to collect sales tax, and, at times, require a manufacturer to collect sales tax from Mile-X Equipment, Inc. after the sale is made. By purchasing on this website, the buyer agrees to reimburse Mile-X Equipment, Inc. for any sales tax collected due to the sale. The buyer agrees that Mile-X Equipment, Inc. will either charge the credit card used for the sale, or if paid by other means than a credit card, the buyer will pay Mile-X Equipment, Inc. the sales tax due.
Sales Tax for California Residents
The State of California is looking for any reason to collect sales tax. Mile-X Equipment, Inc. supplies products from numerous vendors and some of these vendors have manufacturing/sales facilities located in the state of California. California has made a decision that these manufacturers must collect sales tax for any sales shipped to California residents. The vendors charge Mile-X Equipment, Inc. the sales tax. By purchasing from Mile-X Equipment, Inc., you agree to reimburse Mile-X Equipment, Inc. for the tax collected by the vendor and the payment type will be the same as the original purchase. The sales tax will be charged to you as a separate charge at a later date. Dake, R&D, Reelcraft, Champion, Midtronics, BendPak, Tuxedo, Ranger, Kleerflo and Kleentec are presently collecting CA sales tax. If you are tax exempt, please send us a valid state tax exemption form with the order.
Mile-X Equipment, Inc. accepts all major credit cards (Visa, American Express, Discover, and MasterCard) as well as personal and business checks, certified checks, money orders, eChecks, wire transfers, and PayPal. Orders placed by personal or business checks will be held until the funds clear the bank (approximately 7 business days). Authorizations are automatically processed at check-out for online orders. These authorizations will be released after 30 days if the order is canceled. Please note that we will receive all PayPal payments within 3 days and all credit card orders within 10 days.
Is Mile-X Equipment, Inc. a secure site?
Mile-X Equipment, Inc. is hosted by Big Commerce and is verified secure by SiteSafe. As with any eCommerce store, you should always check to make sure the locked padlock is shown on the lower right portion (top right on Internet Explorer 7 or greater) of the screen when you are placing orders online.
UPS Shipping rates are calculated based on actual and dimensional weights. To find your rate, add the item to your cart and then enter your zip code into the right hand side of the shopping cart. If your total UPS order is over 120 lbs, the system will not calculate charges.
Upon checkout, UPS is defaulted as your shipping manager. Mile-X Equipment, Inc. reserves the right to ship either UPS, FedEx, USPS or LTL.
Transit times are not guaranteed by Mile-X Equipment regardless of the carrier. If you require expedited and or guaranteed delivery on your order please contact us for a rate quote, as there are additional fee for those services. The carrier is then responsible for those guarantees. If they fail to deliver on time you must file a claim with that carrier. The carriers will not return freight cost if guaranteed delivery or expedited delivery is not requested at the time of shipment.
Mile-X does not ship freight prepaid, prepay & add or collect internationally. However, customers are able to use their own UPS, FedEx, DHL, or TNT accounts, in which we will ship internationally. All customs, taxes, duties, and any other fees that apply are the sole responsibility of the customer. If the items are too large to ship via one of these options or the customer does not have a carrier account then the customer would have to arrange all transportation with a broker/freight forwarder for shipping. Mile-X will be glad to work with your broker/freight forwarder to make sure the shipping process is smooth; however we will not prepay the freight for any reason. Please note that Mile-X will only supply commercial invoices, SLI forms, and NAFTA forms when they apply. We do not offer certificates of origin, certificates of conformance, or any other documents. Not all items can be exported.
All listed freight charges are based on shipment to a destination in the 48 U.S. contiguous states. Additional charges will be applied to shipments outside of the 48 U.S. states, schools, military bases, prisons, construction sites and anywhere with limited access. You will be notified prior to being charged additional fees. A residential delivery fee, call notification fee and lift gate delivery fee may be charged on all LTL (truck) shipments. Please Note that the freight carriers charge a residential delivery fee (truck shipments) if there is a house on the property. If there is a house on the property, you should specify the order as residential. Mile-X Equipment, Inc. is NOT responsible for any residential delivery fees that are not pre-arranged. Mile-X Equipment, Inc. will take no responsibility for additional charges involved with the unloading of equipment.
Please make sure that the shipping address is correct. Both FedEx and UPS charge a fee for incorrect shipping addresses. If you have an incorrect shipping address, Mile-X Equipment, Inc. is charged an address correction fee. By ordering on www.mile-x.com, you agree that if Mile-X Equipment, Inc. is charged this fee, you will accept the charges.
For your protection, inspect your shipment thoroughly prior to signing the freight bill after a delivery is made. If the shipment is damaged, note the damage on the freight bill and file a claim with the carrier immediately.
Please contact us prior to returning an item!
All returned merchandise will require authorization and freight to/from the manufacturer is the customers' responsibility. The item must be unused, in the same packaging and must be in a new, resalable condition. Credit will NOT be issued until merchandise has been returned and Mile-X Equipment, Inc. has received credit. Restocking fees vary by manufacturer. Contact us for additional information on restocking fees.
Return of Electronics equipment must be authorized prior to its return. If the equipment has been used, even if only once, it is NOT eligible to be returned. If the equipment has been registered or any rebate/promo items have been claimed, it is NOT returnable. Software discs are not returnable. All electronics equipment returned for anything other than repair or replacement will be subject to a restocking fee and will be credited less the cost of shipping that may have been included. For repair or replacement, see warranty information below.
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you provide to us will be held with care and will not be used in ways that you have not consented to.
All products are warranted by the manufacturer against defects in materials and workmanship to the extent of the manufacturer’s warranty only. No other warranty is implied.
Mile-X Equipment, Inc. offers effective, simple, leasing programs to assist our customers with the purchase of their new equipment. View our Leasing Information page for more details.