Mile-X Equipment, Inc.
   PH: 800-837-3818

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Terms and Conditions of Sales

Ordering Information

Order Turn Around Time
All orders are processed on the SAME business day if they are received BEFORE 2pm (EST). If an order is received AFTER 2pm (EST), it will be processed on the NEXT business day (we are closed Saturday and Sunday). Most items usually ship within 24-48 hours from our warehouse or the manufacturers' warehouse.

Online Ordering
Mile-X.com is an internet based company. The fastest way to order in most cases is online. For items that ship via truck, please call to get a shipping quote.

Cancellation Policy
In most cases, as long as the item has not shipped, it can be cancelled. If the item has shipped, you should contact us and we will have to further check on the item and with the manufacturer. For any item that has shipped you will be charged any shipping cost incurred. In some cases the manufacturer will charge the customer a restocking fee or will not take the item back at all...please contact us for more details.
 

Pricing

Mile-X Equipment, Inc. advises that all prices are subject to change. If a price has changed, you will be notified of the change before the order has been shipped.
 
Sales Tax
Ohio residents please add applicable sales tax. If you are exempt from paying Ohio sales tax, you must provide an Ohio Sales Tax Exemption form. A vendors number or federal ID does not qualify. The State Tax Departments are constantly looking for new ways to collect sales tax and, at times, require a manufacturer to collect sales tax from Mile-X Equipment, Inc. after the sale is made. By purchasing on this web site, the buyer agrees that if Mile-X Equipment, Inc. is charged this tax any time after the sale, the buyer agrees to reimburse Mile-X Equipment, Inc. for any sales tax collected due to the sale. The buyer agrees that Mile-X Equipment, Inc. will either charge the credit card used for the sale, or if paid by other means than a credit card, the buyer will pay Mile-X Equipment, Inc. the sales tax due.
 
Sales Tax for California Residents:

The State of California is looking for any reason to collect sales tax.  Mile-X Equipment, Inc. supplies products from numerous vendors and some of these vendors have manufacturing/sales facilities located in the state of California.  California has made a decision that these manufacturers must collect sales tax for any sales shipped to California residents.  The vendors charge Mile-X Equipment, Inc. the sales tax.  By purchasing from Mile-X Equipment, Inc., you agree to reimburse Mile-X Equipment, Inc. for the tax collected by the vendor and the payment type will be the same as the original purchase.  The sales tax will be charged to you as a separate charge at a later date.  Dake, R&D, Reelcraft, Champion, Midtronics, Bendpak, Tuxedo, Ranger, Kleerflo and Kleentec are presently collecting CA sales tax.  If you are tax exempt, please send us a valid sales tax exemption form with the order.

 

Payment Information

Payment Policy
Mile-X Equipment, Inc. accepts all major credit cards (Visa, American Express, Discover, Mastercard) as well as personal and business checks, certified checks, money orders, eChecks, wire transfers and PayPal. Orders placed by personal or business checks will be held until the funds clear the bank. Authorizations are automatically processed at check-out. These authorizations will be released after 30 days if the order is canceled. Please note that we will receive all Paypal payments within 3 days and all credit card orders within 10 days. 

Is Mile-X Equipment, Inc. a secure site?
Mile-X is hosted by Network Solutions® and is verified secure by SiteSafe™. As with any eCommerce store, you should always check to make sure the locked padlock is shown on the lower right portion (top right on Internet Explorer® 7 or greater) of the screen when you are placing any online orders.


 
Shipping Information
 
Shipping Rates
UPS Shipping rates are calculated based on actual and dimensional weights. To find your rate, add the item to your cart and then enter your zipcode into the right hand side of the shopping cart. If your total UPS order is over 120 lbs, the system will not calculate charges.
 
Upon checkout, UPS is defaulted as your shipping manager. Mile-X Equipment, Inc. reserves the right to ship either UPS, FedEx, USPS or LTL.
 
International Customers
We do ship most items internationally. Customer is responsible for all duties, taxes and any other additional fees imposed. For shipping cost, please email sales@mile-x.com with the item and your complete shipping address.
 
Freight Policies
All listed freight charges are based on shipment to a destination in the 48 U.S. contiguous states. Additional charges will be applied to shipments outside the 48 U.S. states, schools, military bases, prison, construction sites and anywhere with limited access. You will be notified prior to being charged additional fees. A residential delivery fee, call notification fee and liftgate delivery fee may be charged on all LTL (truck) shipments. Please note that the freight carriers charge a residential delivery fee (truck shipments) if there is a house on the property. If there is a house on the property, you should specify the order as residential. Mile-X Equipment, Inc. is not responsible for any residential delivery fees that are not pre-arranged. Mile-X Equipment, Inc. will take no responsibility for additional charges involved with the unloading of equipment. Make absolutely sure you have the correct shipping address. Both FedEx and UPS charge an $11 fee for an incorrect shipping address. If you have an incorrect shipping address, Mile-X Equipment, Inc. is charged an $11 correction fee.  By ordering on www.mile-x.com, you agree that if Mile-X Equipment, Inc. is charged this fee, you will accept the additional charges.
 
Damaged Shipments
For your protection, inspect shipments before signing the freight bill. If the shipment is damaged, note the damage on the freight bill and file a claim with the carrier immediately.
 

 
Return Policy
 
Returned Merchandise
All returned merchandise will require authorization and freight to/from the manufacturer is the customer's responsibility. The item must be unused, in the same packaging and must be in a new resellable condition. Credit will not be issued until merchandise has been returned and Mile-X Equipment, Inc. has received credit. Restocking fees vary by manufacturer. Contact us for additional information on restocking fees.
 

 
Warranties
 
All products are warranted by the manufacturer against defects in materials and workmanship to the extent of the manufacturers warranty only. No other warranty is implied.
 

 
Leasing Options
 

Mile-X Equipment, Inc. offers effective, simple, leasing programs to assist our customers with the purchase of their new equipment.

 

 

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GS-07F-9368S

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